program: Acquirer KYB
- authority: Mastercard SPME 2.1, 11.2.3, 11.2.6, 11.7.1, 2.4.1
+ authority: Mastercard SPME 2.1, 11.2.3, 11.2.6, 11.7.1, 2.4.1, 11.3
required_documents:
  - incorporation
  - beneficial_ownership
  - aml_screen
  - license_verification
min_review_cycle_days: 365
suspension_trigger: document_collection_failure
record_retention_years: 7
aml_watchlist_sources:
  - ofac_sdn
  - eu_consolidated
agent_owner: kyb_agent
# Acquirers must perform a MATCH inquiry prior to entering into any Merchant Agreement or enabling a Merchant to accept transactions, as detailed in Mastercard SPME §11.2.3. This inquiry must be conducted using the correct Member ID/ICA Number associated with the Merchant to ensure proper compliance reporting.
# Failure to adhere to these requirements may result in noncompliance assessments.
# The Acquirer is also required to retain all MATCH records related to any Merchant, Sponsored Merchant, or ATM owner for a minimum of two years post-agreement termination, as per Mastercard SPME §11.2.6.
# Additionally, Acquirers that store, transmit, or process personal data of residents in the European Economic Area (EEA), the UK, or Switzerland—or are otherwise subject to EU Data Protection Law—must comply with the standards specified in Appendix D concerning MATCH activity within the Europe Region, consistent with Mastercard SPME §11.7.1.
# Per the updated Mastercard SPME §2.4.1, Acquirers are required to properly manage their PIN Entry Device (PED) and Encrypting PIN Pad (EPP) inventories. This includes maintaining an up-to-date inventory of device types and locations, ensuring devices receive timely software security patches distributed by vendors, and conducting regular physical inspections by trained staff to detect tampering or substitution.
# Acquirers must also manage devices whose PCI PTS approvals have expired by moving them from approved lists to appropriate expired approval lists and ceasing their use for processing transactions if Mastercard issues a sunset date for specific device models.
# These controls strengthen the security posture of Acquirers in line with Mastercard's risk management directives, helping to prevent device-related compromises.
+ # The Acquirer must respond to MATCH Pro inquiries within seven calendar days and include complete address details, including suite or box numbers, for merchants using a registered agent, as required by Mastercard SPME §11.3.
+ # The Acquirer retains full responsibility for the accuracy and integrity of all its MATCH Pro listings, including ensuring data uses the US ASCII character set.
+ # Following a change of Control of the Acquirer or its portfolio, the new Acquirer must complete inquiries on recently onboarded MATCH Merchants within 90 calendar days.
+ # Merchant Reference Numbers must be retained for all MATCH listings.
+ # The Acquirer is expected to act diligently and in good faith to comply with all MATCH Pro system requirements and must not misuse MATCH Pro as a collection tool for minor discretionary matters, with specified reason codes mandated for merchant termination listings.
+ # Noncompliance with these requirements may result in assessments and impact future compliance rulings.

Acquirer KYB (Know Your Business) Obligations

Acquirers processing transactions on the Mastercard network must perform Know Your Business (KYB) due diligence on merchants prior to onboarding and on a recurring basis. Halyard Pay is responsible for collecting and verifying required documentation to confirm business legitimacy, vet beneficial ownership, and satisfy anti-money laundering (AML) screening.

When this policy applies

This policy applies at initial merchant onboarding and during periodic re-verification reviews. Merchants that do not provide required documentation within set timelines must be suspended until compliance is restored.

Required actions

1. Collect all KYB documentation needed at onboarding.

2. Conduct AML screening against applicable watchlists before approval.

3. Verify business licenses for regulated merchant categories.

4. Schedule full re-verification at least annually.

5. Document verification outcomes and maintain records for audit.

6. Retain MATCH system records related to Merchants, Sponsored Merchants, or ATM owners for at least two years after contract termination or expiration, to meet Mastercard record retention requirements.

7. Before Merchant Agreement execution or enabling transactions, conduct a MATCH inquiry using Halyard Pay's Member ID/ICA Number to ensure compliance; failure may lead to Mastercard assessments.

8. Respond to any inquiries related to MATCH Merchant listings within seven calendar days of receipt and retain records of such responses as Mastercard may request.

9. Include suite or box numbers in addresses when adding MATCH Pro records for businesses using registered agents.

10. Ensure all MATCH Pro data fields are accurate, complete, and submitted using the US ASCII character set.

11. In the event of change of control of the Acquirer or its portfolio, complete inquiries on all MATCH Merchants migrated within the prior 30 days within 90 calendar days following the transfer.

12. Retain Merchant Reference Numbers for all MATCH Merchants added to MATCH Pro.

13. Maintain diligent, reasonable, and good faith compliance with all MATCH Pro system requirements.

14. Do not use MATCH Pro to coerce or threaten MATCH Merchants for minor discretionary issues; additions must meet defined reason codes.

15. For merchants whose personal data pertains to residents of the European Economic Area, the UK, or Switzerland, Halyard Pay must comply with EU Data Protection Laws as specified in Appendix D of the Mastercard SPME manual concerning MATCH activities in the Europe Region.

9. 16. Maintain proper management of PED and EPP device inventories, ensuring devices receive timely software security patches and are physically tracked and inspected regularly for tampering or substitution. This includes keeping an accurate inventory of device types and locations, and training staff to conduct these inspections. Any device model sunset announcements by Mastercard must be adhered to, including ceasing use of such devices by the specified deadline.

Source authority: Mastercard SPME §§2.1, 2.4.1, 7.1, 11.2.3, 11.2.6, 11.3, 11.7.1.