program: Acquirer KYB
- authority: Mastercard SPME 2.1, 11.2.3, 11.2.6, 11.7.1
+ authority: Mastercard SPME 2.1, 11.2.3, 11.2.6, 11.7.1, 2.3.2
required_documents:
  - incorporation
  - beneficial_ownership
  - aml_screen
  - license_verification
min_review_cycle_days: 365
suspension_trigger: document_collection_failure
record_retention_years: 7
aml_watchlist_sources:
  - ofac_sdn
  - eu_consolidated
agent_owner: kyb_agent
# Acquirers must perform a MATCH inquiry prior to entering into any Merchant Agreement or enabling a Merchant to accept transactions, as detailed in Mastercard SPME §11.2.3. This inquiry must be conducted using the correct Member ID/ICA Number associated with the Merchant to ensure proper compliance reporting.
# Failure to adhere to these requirements may result in noncompliance assessments.
# The Acquirer is also required to retain all MATCH records related to any Merchant, Sponsored Merchant, or ATM owner for a minimum of two years post-agreement termination, as per Mastercard SPME §11.2.6.
# Additionally, Acquirers that store, transmit, or process personal data of residents in the European Economic Area (EEA), the UK, or Switzerland—or are otherwise subject to EU Data Protection Law—must comply with the standards specified in Appendix D concerning MATCH activity within the Europe Region, consistent with Mastercard SPME §11.7.1.
+ # New obligations relating to card shipment receipt verification as required under Mastercard SPME §2.3.2 are incorporated. Acquirers must ensure that card quantities received match shipment documentation, promptly investigate discrepancies, and confirm proper custody and handling of unissued cards to maintain due diligence and prevent loss or theft.
+ # Verification may include counting card contents when cartons are open or uncounted, random audits of sealed cartons, and following shipment tracking best practices as specified in SPME §2.3.2.

Acquirer KYB (Know Your Business) Obligations

Acquirers processing transactions on the Mastercard network must perform Know Your Business (KYB) due diligence on merchants prior to onboarding and on a recurring basis. Halyard Pay is responsible for collecting and verifying required documentation to confirm business legitimacy, vet beneficial ownership, and satisfy anti-money laundering (AML) screening.

When this policy applies

This policy applies at initial merchant onboarding and during periodic re-verification reviews. Merchants that do not provide required documentation within set timelines must be suspended until compliance is restored.

Required actions

1. Collect all KYB documentation needed at onboarding.

2. Conduct AML screening against applicable watchlists before approval.

3. Verify business licenses for regulated merchant categories.

4. Schedule full re-verification at least annually.

5. Document verification outcomes and maintain records for audit.

6. Retain MATCH system records related to Merchants, Sponsored Merchants, or ATM owners for at least two years after contract termination or expiration, to meet Mastercard record retention requirements.

7. Before Merchant Agreement execution or enabling transactions, conduct a MATCH inquiry using Halyard Pay's Member ID/ICA Number to ensure compliance; failure may lead to Mastercard assessments.

8. For merchants whose personal data pertains to residents of the European Economic Area, the UK, or Switzerland, Halyard Pay must comply with EU Data Protection Laws as specified in Appendix D of the Mastercard SPME manual concerning MATCH activities in the Europe Region.

9. Upon receipt of card shipments related to merchant operations, verify the quantity and condition of cards against shipment documentation, and promptly resolve any discrepancies or missing cards to maintain integrity of merchant onboarding and account management processes.

Source authority: Mastercard SPME §§2.1, 2.3.2, 7.1, 11.2.3, 11.2.6, 11.7.1.