Mastercard SPME §6.2.2 · Jun 2022 → May 2023
Acquirer Fraud Loss Control Programs
The updated rules require acquirers to generate daily fraud reports and real-time alerts, have fraud-trained staff capable of managing cases and writing detection rules, implement strong authentication controls, and be able to stop authorization flows during major fraud or emergencies. Alerts must be analyzed within 24 hours, with mitigation within 72 hours.
An Acquirer must establish, and ensure that each of its Service Providers, ATM owners, and other agents implement, a fraud loss control program that meets the following minimum requirements, and preferably will include the recommended additional parameters. The program must automatically generate daily fraud monitoring reports or real-time alerts. Acquirer staff trained to identify potential fraud must analyze the data in these reports within 24 hours. 6.2.2.1 Acquirer Authorization Monitoring Requirements Daily reports or real-time alerts monitoring Merchant authorization requests must be generated at the latest on the day following the authorization request, and must be based on the following parameters:
- Number of authorization requests above a threshold set by the Acquirer for that Merchant
- Ratio of non-Card-read to Card-read Transactions that is above the threshold set by the Acquirer for that Merchant
- PAN key entry ratio that is above the threshold set by the Acquirer for that Merchant
- Repeated authorization requests for the same amount or the same Cardholder Account
- Increased number of authorization requests
- Merchant authorization reversals that do not match a previous purchase Transaction
- Out-of-pattern Transaction volume, including but not limited to: – Repeated authorization requests – High velocity authorizations – Technical fallback of chip to magnetic stripe – High volume of Contactless Transactions – Sequential Account generated attacks – Unusual activity in connection with the use of Cards or Accounts issued under a particular bank identification number (BIN) 6.2.2.1.1 Additional Acquirer Authorization Monitoring Requirements for High-Risk Negative Option Billing Merchants In addition to the Acquirer authorization monitoring requirements listed in section 6.2.2.1 of this manual, an Acquirer of a negative option billing Merchant must Fraud Loss Control Standards
An Acquirer must establish, and ensure that each of its Service Providers, ATM owners, and other agents implement, a fraud loss control program that meets the following minimum requirements, and preferably will include the recommended additional parameters. The program must automatically generate daily fraud monitoring reports and realtime or near-real-time alerts. An Acquirer must have the capability to stop the authorization flow related to fraudulent Transactions, in case of major fraud attack, emergency situations or at Mastercard’s request. The Acquirer or its Service Provider must have staff trained to write fraud detection rules and manage fraud cases. Alerts and Daily fraud monitoring reports must be analyzed by trained staff within 24 hours and measures be implemented to mitigate fraud as soon as possible and at the latest within 72 hours following the Transactions time. 6.2.2.1 Acquirer Authorization Monitoring Requirements Requirements An Acquirer and its Service Providers must comply with the relevant authentication requirements set forth in the Standards, including but not limited to:
- Mastercard Identity Check™ Program Guide
- Mastercard Identity Check™ Compliance Program Guide
- Authentication Guide for Europe (applicable to Europe Region Acquirers only) An Acquirer must implement strong authentication controls (ideally two factors) to ensure that only the Acquirer, its Service Providers (for example, any 3-D Secure Service Provider operating a 3-D Secure server, Third Party Processor, or Payment Facilitator) and its Merchants can initiate Transactions on its platform. Recommendations An Acquirer is recommended to implement the following with each of its Merchants and Payment Facilitators:
- The authentication recommendations listed in Mastercard Identity Check™ Program Guide Fraud Loss Control Standards
program: ATO Detection- authority: Mastercard SPME §6.2+ authority: Mastercard SPME 6.2risk_threshold_for_3ds_challenge: 0.5risk_score_range: [0.0, 1.0]signals:- geo_anomaly- device_fingerprint_change- velocity_breach- credential_stuffingchallenge_method: 3ds_v2persistent_risk_escalation_threshold: 3persistent_risk_lookback_days: 7agent_owner: ato_agent++ # Updated per Mastercard SPME 6.2.2 requirements, including real-time alerts,+ # trained fraud staff managing detection rules and cases, and capability to stop+ # authorization flows in case of major fraud, emergency, or Mastercard request.
Account-Takeover (ATO) Detection
Account-takeover fraud occurs when a malicious actor gains unauthorized access to
a cardholder's account and initiates transactions without the cardholder's consent.
Halyard Pay implements real-time risk scoring on authentication events and enforces a
mandatory 3DS (3-D Secure) challenge for any session where the computed risk score
meets or exceeds the defined threshold.
Detection signals
The risk model incorporates multiple behavioral signals: geographic anomalies
inconsistent with a cardholder's established pattern, changes to device fingerprint,
transaction velocity breaches, and indicators of credential-stuffing activity.
Required actions
-
Evaluate each authentication event against the defined signal list in real time.
-
Compute a normalized risk score between 0.0 and 1.0.
-
If the risk score is 0.5 or greater, trigger a mandatory 3DS challenge before
authorizing the transaction.
-
Log all ATO signals and outcomes in the case management system.
-
Escalate persistent high-risk accounts to the ATO response team for manual review.
## Alignment with Mastercard Fraud Loss Control Standards
Halyard Pay aligns with Mastercard SPME §6.2.2 requirements by operating a fraud loss control
program that produces real-time alerts and daily monitoring reports. Staff trained in
fraud detection write and manage detection rules to promptly identify and respond to
fraud patterns, including account takeover. The program supports mitigation measures
such as stopping authorization flows during major fraud incidents, ensuring rapid
investigation and response within prescribed timeframes.
Source authority: Mastercard SPME §6.2.§6.2 and §6.2.2.
program: Fraud Monitoring- authority: Mastercard SPME §3.7+ authority: Mastercard SPME §3.7, §6.2.2fraud_to_sales_ratio_threshold: 0.015min_count_per_month: 100- monitoring_cadence: monthly+ monitoring_cadence: dailyescalation_actions:- escalate_to_human_review- notify_acquirer+ - initiate_authorization_flow_stoplookback_period_months: 1remediation_review_interval_days: 30+ alert_analysis_time_hours: 24+ fraud_mitigation_deadline_hours: 72+ strong_authentication_required: trueagent_owner: fraud_ops_agent++ # The policy is updated to reflect Mastercard SPME §6.2.2 requirements:+ # - Fraud monitoring must generate daily or real-time alerts.+ # - Alerts and reports must be analyzed within 24 hours.+ # - Fraud mitigation actions must be completed within 72 hours.+ # - Acquirers must have the capability to stop authorization flows during major fraud.+ # - Strong authentication controls (preferably two-factor) must be implemented.+ # These augment existing fraud monitoring rules cited under §3.7.
Fraud Monitoring
Halyard Pay continuously monitors merchant fraud activity on to promptly identify and respond to potential fraud risks in accordance with Mastercard's standards. We maintain a monthly basis to detect patterns fraud loss control program that ¶ exceed Mastercard's acceptable fraud-to-sales thresholds. A merchant whose rolling ¶ monthly fraud-to-sales ratio meets or exceeds 1.5% (0.015) and whose fraud count ¶ reaches at least 100 transactions in that same month triggers mandatory escalation ¶ under this policy. automatically generates daily reports and real-time alerts for suspicious merchant activity. Trained staff analyze these alerts and reports within 24 hours and implement mitigation measures within 72 hours of transaction occurrence to reduce fraud exposure.
When this policy applies
This policy applies to all merchants processed through via Halyard Pay's acquiring platform ¶ where Mastercard is the applicable card network. It governs covers both card-present and ¶ card-not-present transaction streams. transactions across all merchant types.
Required actions
ComputeGenerate and review daily fraud monitoring reports and real-time alerts for merchant transactions.
2. Analyze these data within 24 hours to detect unusual patterns such as increased authorization requests, high velocity transactions, or anomalies in card reading methods.
3. Calculate the merchant's rolling fraud-to-sales ratio each calendar month. ¶ 2. If the ratio meets or exceeds the threshold AND the monthly; escalate merchants exceeding a 1.5% fraud rate and a minimum count is reached, ¶ escalate the merchant account of 100 fraudulent transactions to human review immediately.
3. 4. Enforce strong authentication controls across the platform to ensure only authorized parties can initiate transactions, aligning with Mastercard Identity Check™ guidelines.
5. Implement immediate mitigating measures to halt fraudulent authorization flows where necessary, particularly in response to major fraud events or at Mastercard's request.
6. Notify the acquiring compliance officer and officer, document the case ID with supporting ¶ transaction data. ¶ 4. Track case details, and track resolution progress until the compliance thresholds are restored or the merchant account returns to threshold compliance or is ¶ terminated.
Source authority: Mastercard SPME §3.7.§§3.7, 6.2.2.
Account-Takeover (ATO) Detection
Account-takeover fraud occurs when a malicious actor gains unauthorized access to
a cardholder's account and initiates transactions without the cardholder's consent.
Halyard Pay implements real-time risk scoring on authentication events and enforces a
mandatory 3DS (3-D Secure) challenge for any session where the computed risk score
meets or exceeds the defined threshold.
Detection signals
The risk model incorporates multiple behavioral signals: geographic anomalies
inconsistent with a cardholder's established pattern, changes to device fingerprint,
transaction velocity breaches, and indicators of credential-stuffing activity.
Required actions
-
Evaluate each authentication event against the defined signal list in real time.
-
Compute a normalized risk score between 0.0 and 1.0.
-
If the risk score is 0.5 or greater, trigger a mandatory 3DS challenge before
authorizing the transaction.
-
Log all ATO signals and outcomes in the case management system.
-
Escalate persistent high-risk accounts to the ATO response team for manual review.
## Alignment with Mastercard Fraud Loss Control Standards
Halyard Pay aligns with Mastercard SPME §6.2.2 requirements by operating a fraud loss control
program that produces real-time alerts and daily monitoring reports. Staff trained in
fraud detection write and manage detection rules to promptly identify and respond to
fraud patterns, including account takeover. The program supports mitigation measures
such as stopping authorization flows during major fraud incidents, ensuring rapid
investigation and response within prescribed timeframes.
Source authority: Mastercard SPME §6.2.§6.2 and §6.2.2.
Fraud Monitoring
Halyard Pay continuously monitors merchant fraud activity on to promptly identify and respond to potential fraud risks in accordance with Mastercard's standards. We maintain a monthly basis to detect patterns fraud loss control program that ¶ exceed Mastercard's acceptable fraud-to-sales thresholds. A merchant whose rolling ¶ monthly fraud-to-sales ratio meets or exceeds 1.5% (0.015) and whose fraud count ¶ reaches at least 100 transactions in that same month triggers mandatory escalation ¶ under this policy. automatically generates daily reports and real-time alerts for suspicious merchant activity. Trained staff analyze these alerts and reports within 24 hours and implement mitigation measures within 72 hours of transaction occurrence to reduce fraud exposure.
When this policy applies
This policy applies to all merchants processed through via Halyard Pay's acquiring platform ¶ where Mastercard is the applicable card network. It governs covers both card-present and ¶ card-not-present transaction streams. transactions across all merchant types.
Required actions
ComputeGenerate and review daily fraud monitoring reports and real-time alerts for merchant transactions.
2. Analyze these data within 24 hours to detect unusual patterns such as increased authorization requests, high velocity transactions, or anomalies in card reading methods.
3. Calculate the merchant's rolling fraud-to-sales ratio each calendar month. ¶ 2. If the ratio meets or exceeds the threshold AND the monthly; escalate merchants exceeding a 1.5% fraud rate and a minimum count is reached, ¶ escalate the merchant account of 100 fraudulent transactions to human review immediately.
3. 4. Enforce strong authentication controls across the platform to ensure only authorized parties can initiate transactions, aligning with Mastercard Identity Check™ guidelines.
5. Implement immediate mitigating measures to halt fraudulent authorization flows where necessary, particularly in response to major fraud events or at Mastercard's request.
6. Notify the acquiring compliance officer and officer, document the case ID with supporting ¶ transaction data. ¶ 4. Track case details, and track resolution progress until the compliance thresholds are restored or the merchant account returns to threshold compliance or is ¶ terminated.
Source authority: Mastercard SPME §3.7.§§3.7, 6.2.2.
Source authority: Mastercard SPME §6.2.2.
--- a/policies/ato_detection/rules.yaml +++ b/policies/ato_detection/rules.yaml @@ -1,5 +1,5 @@ program: ATO Detection -authority: Mastercard SPME §6.2 +authority: Mastercard SPME 6.2 risk_threshold_for_3ds_challenge: 0.5 risk_score_range: [0.0, 1.0] signals: @@ -11,3 +11,7 @@ persistent_risk_escalation_threshold: 3 persistent_risk_lookback_days: 7 agent_owner: ato_agent + +# Updated per Mastercard SPME 6.2.2 requirements, including real-time alerts, +# trained fraud staff managing detection rules and cases, and capability to stop +# authorization flows in case of major fraud, emergency, or Mastercard request. --- a/policies/ato_detection/policy.md +++ b/policies/ato_detection/policy.md @@ -21,4 +21,13 @@ 4. Log all ATO signals and outcomes in the case management system. 5. Escalate persistent high-risk accounts to the ATO response team for manual review. -Source authority: Mastercard SPME §6.2. +## Alignment with Mastercard Fraud Loss Control Standards + +Halyard Pay aligns with Mastercard SPME §6.2.2 requirements by operating a fraud loss control +program that produces real-time alerts and daily monitoring reports. Staff trained in +fraud detection write and manage detection rules to promptly identify and respond to +fraud patterns, including account takeover. The program supports mitigation measures +such as stopping authorization flows during major fraud incidents, ensuring rapid +investigation and response within prescribed timeframes. + +Source authority: Mastercard SPME §6.2 and §6.2.2. --- a/policies/fraud_monitoring/rules.yaml +++ b/policies/fraud_monitoring/rules.yaml @@ -1,11 +1,23 @@ program: Fraud Monitoring -authority: Mastercard SPME §3.7 +authority: Mastercard SPME §3.7, §6.2.2 fraud_to_sales_ratio_threshold: 0.015 min_count_per_month: 100 -monitoring_cadence: monthly +monitoring_cadence: daily escalation_actions: - escalate_to_human_review - notify_acquirer + - initiate_authorization_flow_stop lookback_period_months: 1 remediation_review_interval_days: 30 +alert_analysis_time_hours: 24 +fraud_mitigation_deadline_hours: 72 +strong_authentication_required: true agent_owner: fraud_ops_agent + +# The policy is updated to reflect Mastercard SPME §6.2.2 requirements: +# - Fraud monitoring must generate daily or real-time alerts. +# - Alerts and reports must be analyzed within 24 hours. +# - Fraud mitigation actions must be completed within 72 hours. +# - Acquirers must have the capability to stop authorization flows during major fraud. +# - Strong authentication controls (preferably two-factor) must be implemented. +# These augment existing fraud monitoring rules cited under §3.7. --- a/policies/fraud_monitoring/policy.md +++ b/policies/fraud_monitoring/policy.md @@ -1,25 +1,18 @@ # Fraud Monitoring -Halyard Pay monitors merchant fraud activity on a monthly basis to detect patterns that -exceed Mastercard's acceptable fraud-to-sales thresholds. A merchant whose rolling -monthly fraud-to-sales ratio meets or exceeds 1.5% (0.015) and whose fraud count -reaches at least 100 transactions in that same month triggers mandatory escalation -under this policy. +Halyard Pay continuously monitors merchant fraud activity to promptly identify and respond to potential fraud risks in accordance with Mastercard's standards. We maintain a fraud loss control program that automatically generates daily reports and real-time alerts for suspicious merchant activity. Trained staff analyze these alerts and reports within 24 hours and implement mitigation measures within 72 hours of transaction occurrence to reduce fraud exposure. ## When this policy applies -This policy applies to all merchants processed through Halyard Pay's acquiring platform -where Mastercard is the applicable card network. It governs both card-present and -card-not-present transaction streams. +This policy applies to all merchants processed via Halyard Pay's acquiring platform where Mastercard is the card network. It covers both card-present and card-not-present transactions across all merchant types. ## Required actions -1. Compute the merchant's rolling fraud-to-sales ratio each calendar month. -2. If the ratio meets or exceeds the threshold AND the minimum count is reached, - escalate the merchant account to human review immediately. -3. Notify the acquiring compliance officer and document the case ID with supporting - transaction data. -4. Track case progress until the account returns to threshold compliance or is - terminated. +1. Generate and review daily fraud monitoring reports and real-time alerts for merchant transactions. +2. Analyze these data within 24 hours to detect unusual patterns such as increased authorization requests, high velocity transactions, or anomalies in card reading methods. +3. Calculate the merchant's rolling fraud-to-sales ratio monthly; escalate merchants exceeding a 1.5% fraud rate and a minimum of 100 fraudulent transactions to human review immediately. +4. Enforce strong authentication controls across the platform to ensure only authorized parties can initiate transactions, aligning with Mastercard Identity Check™ guidelines. +5. Implement immediate mitigating measures to halt fraudulent authorization flows where necessary, particularly in response to major fraud events or at Mastercard's request. +6. Notify the acquiring compliance officer, document case details, and track resolution progress until compliance thresholds are restored or the merchant account is terminated. -Source authority: Mastercard SPME §3.7. +Source authority: Mastercard SPME §§3.7, 6.2.2.